How often does a "Scoop Tech" clean a yard?
Once a week, in the future other service schedules may
be available.
Are yards cleaned
during winter?
Yes. Dogs keep making messes all year long, and our company continues
to clean up dog waste through the winter. Some customers prefer to put
their service on hold for the cold months, although there may be an extra
service charge for the first cleanup the following spring.
What happens when it rains or snows?
We'll work in most weather but road conditions after freezing rain may
make it unsafe to service your yard. If this happens we will leave you a
phone message and postpone the visit to the next day.
What about holidays?
1. New Year's Day
2. Memorial Day
3. Independence Day |
4. Labor Day
5. Thanksgiving Day
6. Christmas Day |
When a holiday falls on a regular service day, we will post a work
schedule in the Customer News portion of your invoice. Service returns to
the regular day of the following week.
Should I unlock my gate?
Yes. Since our employees are not to climb or jump over fences, please
have your gate unlocked on your service day. You may provide us with a key
to the lock or tell us with the combination. If you like we can loan you a
combination lock at no cost to you.
Can our "Scoop Tech" work with
your dog in the yard?
In most cases yes, we get along well with dogs. However, there are some
cases when a dog will not let our worker into a yard. If you know that
your dog is not good with strangers, or it becomes apparent that your dog
will not allow us to clean the yard then we ask that you restrain or
confine the dog.
We don't want to take any unnecessary risks with your dog or our
employees.
What if I want to
skip a service day?
You will not be charged if you call the company 24 hours
in advance of your service day for us to tell the service worker to skip
your yard that day. If your dog will be gone from the yard for a couple of
weeks, or for some other reason you want us to skip your yard for a day or
more, we can hold service and you will not be charged for those days.
There will be no charge for service missed due to weather or some
other event beyond your control.
How do I pay you?
We pre-bill for the coming months service. On the 15th of the
month we'll send out a statement. If we have not received any payment by
the 1st we will call you to see if you would like
to continue service.
